Setting Employee Expectations Starts From The First Interview

Posted May 31, 2019 by Mary McGinley

Human resource professionals are on the frontlines of screening and interviewing potential candidates for their organization. According to a recent article appearing on the HR Technologist website, the hiring process, as well as the onboarding process, can play a crucial role in whether that employee is a positive or negative experience. Many workers judge their overall experience starting with their first interview.

A study conducted just last year by Jobvite found that almost one third or 30% of new hires left the job they were hired for within 90 days. Some 43% said that they left their positions because their daily job tasks did not fit the job description that they were given when they were hired. According to the study, 88% of those who participated said that company culture was very important, and 32% said that company culture actually drove them away.

Setting Expectations Early

It becomes the job of HR professionals to explain the company and the duties of each new hire in the earliest stages to increase the chances of that employee staying with the organization longer. A 2015 study conducted by LinkedIn found that by the time a potential employee makes it to the first interview, the majority (83%) found that a negative interview experience made potential employees change their minds about accepting a job offer. In 2017, Glassdoor found that 81% of job seekers said that praising potential job seekers during the interview process was very important and not receiving acknowledgment was instrumental for them in deciding whether or not to accept a job offer. This is most prevalent among millennial applicants.

Onboarding for Success

Once a job offer is made and accepted, HR can help new hires succeed by setting them up to succeed within the company. When workers receive adequate onboarding where both HR and department managers also participate, studies found that those workers were 3.4 times more likely to consider their experience a positive one. Such engagement during the earlier stages helps workers to become more energized on the job. For those workers with a positive view of their onboarding process, studies found that it was 2.3 times more likely for that worker to view their new role as better than they expected.